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FREQUENTLY ASKED QUESTIONS

Click on each question to expand the text and learn more.

Who is ADVi? Is ADVi a person?

ADVi is a chatbot, powered by artificial intelligence, who is available 24/7. While ADVi doesn’t know everything, it does have a lot of information about applying to college, completing the FAFSA (or TASFA), college readiness, and more!

Who can use ADVi?

Any student (13 years or older) may text COLLEGE to 512-829-3687 to opt in to receive messages from. All students starting a Freshman application on ApplyTexas also have the option to opt in.

What can I ask ADVi?

You can ask ADVi all questions related to attending a public college or university in the state of Texas, including things like how financial aid works, what tests you need to take, how to transfer credits, and how to access campus resources. ADVi provides general information but can also connect you with a virtual advisor to ask more specific questions.

What if ADVi can’t answer my question?

Don’t worry, we’ve got your back! If ADVi does not know the answer to your question, a virtual advisor will step in to assist you with your question within 48 hours. You can always text #followup to ensure your question is escalated to an advisor.

How do I ask ADVi a question?

To ask ADVi a question, text COLLEGE to 512-829-3687 or start a Freshman application in ApplyTexas to opt-in to receiving messages from ADVi. Once opted in, just text your answer to ADVi!

Do I have to ask ADVi things in a certain way to get ADVi to respond?

ADVi does best when you as a single question per message. Keep it simple! If you don’t get the right answer, try asking your question in a different way.

Here are a few examples of simple questions that ADVi can answer:

  • How can I pay for college?
  • What is campus life like?
  • What is the Texas Success Initiative?
  • What is FAFSA verification?
  • How do I transfer credits from another college?
  • What does EFC mean on the FAFSA?
  • What are the most in-demand majors in Texas?

Does ADVi know specifics about registering at any particular college?

ADVi has general information about public colleges and universities in Texas. At this time, ADVi is not able to provide details about any particular institution. For example, ADVi cannot answer specific questions about scholarships available at The University of Texas at Austin, but they can answer general questions like, “Where can I get scholarships?” Our advisors can and will jump into conversations to assist when questions get specific, and can help you get the info you need.

Do I need a smartphone to communicate with ADVi?

No, you can communicate with ADVi on any device (phone, computer, tablet, etc.) that has text messaging capabilities.

Does ADVi speak Spanish or any languages other than English?

Currently, ADVi only sends outgoing text messages in English. However, you can ask ADVi to respond to your questions in a different language by using #language. If you are looking to chat in Spanish, you can also ask for a human by using #followup and ADVi will connect you with a Spanish-speaking advisor.

Who made ADVi?

ADVi was created by the Texas Higher Education Coordinating Board, in partnership with AdmitHub. To learn more, visit our About page.

How do I get ADVi at my school / in my district / at my institution?

Right now, any student (13 years or older) in Texas may opt-in to receive messages from ADVi by texting COLLEGE to 512-829-3687 or by starting a Freshman application in ApplyTexas. Counselors, teachers, advisors, and parents are encouraged to share this resource with all students! 

To learn more, visit our Counselor page.

Does ADVi cost money to use?

ADVi is free for you to use. If you text with ADVi, your carrier may charge data or message fees.

Is my information private/safe?

Your privacy and security are important to us. This project adheres to FERPA regulations regarding privacy and student information. Visit our Privacy Policy to learn more.

I opted in using 512-829-3687 but am receiving messages from a different number. Should I be concerned?

While the 512 number is used for students to opt in, ADVi has many numbers that are used to send outgoing messages. This helps ADVi text out the information you need as quickly as possible. Unfortunately, these numbers aren’t always local to the Austin-area (where ADVi is based) or to the area where a student lives. But if the information is being identified as coming from ADVi, it is. If you’re ever unsure, you are welcome to contact us.

We do encourage you to  take caution if you ever receive messages from an unknown number asking for personal information such as your SSN, date of birth, etc. ADVi will never ask you for that information.

Other tools to help you on your path to college and beyond: