FREQUENTLY ASKED QUESTIONS
Click on each question to expand the text and learn more.
Who is ADVi? Is ADVi a person?
ADVi is a chatbot, powered by artificial intelligence, who is available 24/7. While ADVi doesn’t know everything, it does have a lot of information about applying to college, completing the FAFSA or TASFA, preparing for college, and more!
Who can use ADVi?
Any student (13 years or older) may text COLLEGE to 512-829-3687 to start chatting with ADVi. All students starting a freshman application on ApplyTexas can also opt in to receive timely reminders and other advice throughout the school year.
What can I ask ADVi?
You can ask ADVi any question related to attending a public college or university in the state of Texas, including things like how financial aid works, what tests you need to take, how to transfer credits, and how to access campus resources. ADVi mostly shares general information but can connect you with a virtual advisor to ask more specific questions.
What if ADVi can’t answer my question?
Don’t worry, we’ve got your back! If ADVi does not know the answer to your question, a virtual advisor will step in to help within 48 hours. Also, you can always text #followup at any time to have a message escalated to an advisor.
Do I have to ask ADVi things in a certain way to get ADVi to respond?
ADVi does best when you ask a single question per message. Keep it simple! If you don’t get the right answer, try asking your question in a different way.
Here are a few examples of simple questions that ADVi can answer:
- How can I pay for college?
- What is campus life like?
- What is the Texas Success Initiative?
- What is FAFSA verification?
- How do I transfer credits from another college?
- What does EFC mean on the FAFSA?
- What are the most in-demand majors in Texas?
Can ADVi answer my questions about a specific college?
ADVi has general information about public colleges and universities in Texas. Right now, ADVi can only answer some school-specific questions. When ADVi doesn’t have an answer, a team of human advisors will reply.
Do I need a smartphone to communicate with ADVi?
No, you can communicate with ADVi on any device (phone, computer, tablet, etc.) that has text messaging capabilities.
Does ADVi speak Spanish or any languages other than English?
Currently, ADVi only sends outgoing text messages in English. However, you can ask ADVi to respond to your questions in a different language by texting #language. If you are looking to chat in Spanish, you can also text #followup and ask ADVi to connect you to a Spanish-speaking advisor.
Who made ADVi?
ADVi was created by the Texas Higher Education Coordinating Board, in partnership with Mainstay. To learn more, visit our About page.
How do I get ADVi at my school / in my district / at my institution?
Right now, any student (13 years or older) in Texas may opt-in to receive messages from ADVi by texting COLLEGE to 512-829-3687 or by starting a freshman application in ApplyTexas. Counselors, teachers, advisors, and parents are encouraged to share this resource with all students!
To learn more, visit our Counselor page.
Does ADVi cost money to use?
ADVi is free to use. If you text with ADVi, your carrier may charge data or message fees.
Is my information private/safe?
I opted in using 512-829-3687 but am receiving messages from a different number. Should I be concerned?
While the 512 number is used for students to opt in, ADVi has many numbers that are used to send outgoing messages. This helps ADVi text out the information you need as quickly as possible. Unfortunately, these numbers aren’t always local to the Austin-area (where ADVi is based) or to the area where a student lives. But if the information is being identified as coming from ADVi, it is. If you’re ever unsure, contact us.
We do encourage you to take caution if you ever receive messages from an unknown number asking for personal information such as your SSN, date of birth, etc. ADVi will never ask you for that information.
Who can I contact for press and program inquiries?
Email Samantha Kimmel, Quality and Alignment Coordinator, College and Career Advising Division, at email@example.com.